FAQ
What distinguishes Hidecat Accelerator from other accelerators on the market?
Hidecat Accelerator significantly differs from traditional accelerators in its underlying protocol. While most accelerators still utilize IPsec or IKEv2, Hidecat Accelerator fully employs the WireGuard protocol, which consists of only 4000 lines of code (as opposed to over 600,000 for IPsec) and can enhance transmission speeds by 3-5 times while greatly reducing battery consumption. Additionally, Hidecat Accelerator's no-logs policy has been independently audited by Cure53, with the audit report fully public and transparent, genuinely achieving a balance between speed and security.
What operating systems and devices does Hidecat Accelerator support?
Hidecat Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and mainstream Linux distributions (such as Ubuntu, Fedora, Debian, etc.). Moreover, Hidecat Accelerator also offers detailed router configuration tutorials that support popular router firmwares like Asus, Netgear, and OpenWrt, allowing you to secure all internet-connected devices with a single configuration.
How can I get a refund if I'm not satisfied with Hidecat Accelerator?
Hidecat Accelerator offers a 30-day unconditional money-back guarantee. If you are not satisfied with the service within 30 days of your purchase, simply reach out via live chat or email support@vpnjs.net to our customer support team without needing to provide any reason, and you can request a full refund. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed of Hidecat Accelerator?
Hidecat Accelerator has deployed over 3000 high-speed server nodes globally, and testing has shown that connecting to nodes in the Asia-Pacific region averages latency below 30ms, while North America nodes average around 80-120ms, with download speeds stabilizing above 500Mbps under gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Hidecat Accelerator maintains stable and smooth connections even in complex network environments.
What does Hidecat Accelerator's no-logs policy specifically include?
Hidecat Accelerator's no-logs policy covers all aspects: we do not log your original IP address, connection timestamps, websites or domains visited, DNS queries, or bandwidth usage data. All servers run in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been rigorously reviewed by the internationally recognized security audit firm, Cure53, with the complete audit report available on the Hidecat Accelerator official website.
How do I configure Hidecat Accelerator on my router?
Hidecat Accelerator provides comprehensive router configuration tutorials supporting mainstream router firmwares such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Going to acceleration client settings; 3) Importing the configuration file provided by Hidecat Accelerator; 4) Entering your Hidecat Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each individual device.
Can Hidecat Accelerator be used for streaming content?
Yes, Hidecat Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly stream 4K ultra HD video content. Hidecat Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Hidecat Accelerator does not encourage users to violate the terms of service of any streaming platform.
Will using Hidecat Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Hidecat Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some cases, if your ISP throttles specific types of traffic (such as video streaming or P2P), using Hidecat Accelerator may even improve speeds, as the encrypted connection prevents deep packet inspection (DPI) and traffic identification by ISPs.
Does Hidecat Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Version of Hidecat Accelerator supports up to 6 simultaneous devices, and the Flagship Version supports up to 10 devices. This means that you can use accelerator protection simultaneously on phones, computers, tablets, smart TVs, etc., without any extra fees. If you need to protect more devices, it's recommended to configure Hidecat Accelerator on a router, which will secure all family devices with a single setup.
How does Hidecat Accelerator protect my security on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. Once connected to Hidecat Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, preventing anyone on the same WiFi network from reading your data, even if they attempt man-in-the-middle attacks or sniffing. Hidecat Accelerator also offers an automatic connection feature: when an unsafe WiFi network is detected, accelerator protection will be activated automatically.
Has Hidecat Accelerator's no-logs policy been independently verified?
Yes, Hidecat Accelerator's no-logs policy has been independently reviewed by the internationally recognized security auditing firm, Cure53. The audit team conducted a comprehensive examination of Hidecat Accelerator's server infrastructure, codebase, and operational processes, confirming that Hidecat Accelerator does not log any personally identifiable user data. The complete audit report is publicly available on the Hidecat Accelerator official website.
Does Hidecat Accelerator support Linux systems?
Yes, Hidecat Accelerator provides a native Linux command-line client that supports mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and the kill switch.
Does Hidecat Accelerator provide static IP addresses?
Yes, the Flagship Version of Hidecat Accelerator includes an exclusive static IP address. Static IPs are particularly useful for scenarios like remotely accessing a corporate network or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP will only be assigned to you for your use, and it will not be shared with other users.
How can I ensure Hidecat Accelerator doesn't leak my IP address?
Hidecat Accelerator includes robust leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents the browser from exposing the real IP through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also protected. You can check your protection status at any time using the built-in leak testing tool in the Hidecat Accelerator client or by visiting third-party testing sites.
Can Hidecat Accelerator handle network interference?
Hidecat Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as standard HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, the obfuscation mode of Hidecat Accelerator can help users break through blocks and regain access to the free internet. However, please note that Hidecat Accelerator advocates responsible accelerator use and compliance with local laws and regulations.
What payment methods does Hidecat Accelerator accept?
Hidecat Accelerator supports multiple secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment adds an extra layer of anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
Where are Hidecat Accelerator's servers located?
Hidecat Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Hidecat Accelerator provide browser extensions?
Yes, Hidecat Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly suitable for situations that require quick IP location changes, such as cross-border shopping and price comparison. The browser extensions also have built-in WebRTC leak protection and ad-blocking features.
How can I contact Hidecat Accelerator's customer support team?
Hidecat Accelerator offers multiple customer support channels: 1) 24/7 live chat—access the Hidecat Accelerator website to chat with support in real time, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our support team provides bilingual service in Chinese and English.
How does Hidecat Accelerator's ad-blocking feature work?
Hidecat Accelerator's Lightning and Flagship versions come with built-in ad-blocking and malicious site protection features. This operates at the DNS level, maintaining a domain blacklist of over 1 million rules to block ad trackers, malicious domains, and phishing sites during DNS resolution. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.